We want you to feel confident when shopping with Ensuenza. If you are not completely satisfied with your purchase, we offer a 30-day return period. You have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must be in the same condition in which it was received. It must be unused, unworn where applicable, and returned with its original tags and packaging. A receipt or other proof of purchase is also required.

To request a return, please contact us at info@ensuenza.com. Once your return request has been reviewed and accepted, we will provide you with return instructions, including information on where to send your package and, where applicable, a return shipping label. Items returned without contacting us first will not be accepted.

If you have any questions regarding a return, please contact us at info@ensuenza.com.

Damages & Order Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible at info@ensuenza.com. Please provide your order details and information about the issue so our team can review it and work with you toward an appropriate resolution.

Exceptions & Non-Returnable Items

Certain products are not eligible for return. These include perishable goods such as food, flowers, or plants; custom-made, personalized, or special-order products; and personal care or beauty products. We are also unable to accept returns involving hazardous materials, flammable liquids, or gases.

Sale items and gift cards are not eligible for return. If you are unsure whether your item qualifies, please contact us at info@ensuenza.com before sending anything back.

Exchanges

If you would like a different item, the fastest option is to request a return for your original purchase. Once the return has been accepted, you can place a separate order for the item you would like instead.

2-Year Protection Plan Terms

Our optional 2-Year Protection Plan provides additional coverage against qualifying manufacturing defects and structural breakage under normal household use for 24 months from the original delivery date.

What the Protection Plan Covers

The Protection Plan covers structural breakage affecting the blade, handle, or fixings during normal household kitchen use. It also covers qualifying manufacturing defects involving the materials or workmanship of the covered product.

What the Protection Plan Does Not Cover

The Protection Plan does not cover damage caused by misuse, accidental drops, improper handling, or use outside normal household cooking. Normal wear and tear, blade dulling, staining, discoloration, and cosmetic marks that do not affect the product's function are also excluded.

Loss, theft, and damage occurring during transit are not covered. The Protection Plan applies only when it was purchased together with the eligible item as part of the original order.

How to Make a Claim

To submit a claim, contact info@ensuenza.com within the 24-month coverage period using the email address associated with your original order. Please include your order number and one or more clear photographs showing the defect or breakage.

Our team will review the information and photographs provided to determine whether the claim qualifies for coverage. We may request additional photographs or information when necessary to complete our review.

Replacements

If your claim is approved, we will provide a replacement of the same item. If the original item is no longer available, we may provide the nearest equivalent product.

The customer is responsible for the shipping cost of the replacement. Each covered item is eligible for one approved replacement under the Protection Plan, and coverage is non-transferable.

Receiving a replacement does not renew, extend, or restart the 24-month coverage period. Coverage will continue from the original product's delivery date and expire at the end of that original 24-month period.

Your Consumer Rights

The 2-Year Protection Plan is offered in addition to any statutory consumer rights that may apply to your purchase. It does not limit, replace, or exclude those rights.

Contact Us

For questions about returns, exchanges, the 2-Year Protection Plan, or an existing claim, please contact us at info@ensuenza.com.