Privacy Policy

At Ensuenza, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you interact with Ensuenza, we may collect information that you provide directly to us. This may include your name, email address, phone number, billing and shipping addresses, order details, payment-related information, and communications with our customer support team.

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages viewed, interactions with our website, and other browsing information through cookies and similar technologies.

How We Use Your Information

We use personal information to operate our store and provide our services. This includes processing and fulfilling orders, arranging delivery, providing customer support, communicating order and shipping updates, processing returns or refunds, and maintaining transaction records.

We may also use information to improve our website, products, and customer experience; detect and prevent fraudulent or unauthorized activity; comply with applicable legal requirements; and send promotional or marketing communications where permitted by law or where you have provided the necessary consent.

Payment Information

Payments made through our website may be processed by third-party payment providers. Payment information is handled in accordance with the security practices and privacy policies of the applicable payment processor.

We use payment-related information only as necessary to complete transactions, process refunds, prevent fraud, and meet applicable legal or accounting requirements.

How We Share Personal Information

Ensuenza does not sell personal information in the ordinary sense of exchanging your information for money.

We may share information with trusted service providers that help us operate our business, including payment processors, shipping and fulfillment providers, website and e-commerce service providers, analytics providers, customer support services, and marketing platforms.

These parties may access personal information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

We may also disclose information when required to comply with applicable laws, legal proceedings, court orders, government requests, or to protect the rights, property, and security of Ensuenza, our customers, or others.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to operate essential website functions, remember preferences, understand how visitors interact with our website, measure performance, and support advertising and marketing activities.

You may be able to manage cookies through your browser or the privacy controls available on our website. Disabling certain cookies may affect the functionality or performance of some website features.

Depending on where you live, certain uses of cookies or advertising technologies may be considered the “sale,” “sharing,” or use of personal information for targeted advertising under applicable privacy laws. Where required, you may have the right to opt out of these activities.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from Ensuenza, we may use your contact information to send product updates, special offers, and other relevant information.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication. You may still receive non-promotional communications relating to your orders, account, customer service requests, or other transactions.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to your information, request corrections, request deletion, obtain information about how your data is used or disclosed, withdraw consent where applicable, and opt out of certain advertising or data-sharing activities.

Where legally required, we also recognize applicable browser-based opt-out preference signals, including Global Privacy Control (GPC).

To submit a privacy request, please contact us at info@ensuenza.com. We may need to verify your identity before completing certain requests.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and financial records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods may vary depending on the nature of the information and the purposes for which it was collected.

Children's Privacy

Our website and products are not directed toward children, and we do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services. Ensuenza is not responsible for the privacy practices, security, or content of independent third parties.

We encourage you to review the privacy policies of any third-party services you choose to access.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page. Where required by applicable law, we will provide additional notice or obtain consent before material changes take effect.

Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us at:

Email: info@ensuenza.com